Return & Exchange

1. Return Window

Return or exchange requests must be submitted within 2 days of delivery. Requests made after this period may not be eligible, except where required by applicable law. Please contact us for approval before sending an item back.

2. Return Eligibility

To qualify for a change-of-mind return or exchange, items must be:

• Unused, unworn and in their original condition.
• Returned with original packaging, tags, certificates and accessories, where applicable.
• Free from damage, alteration or signs of wear after delivery.

Customised or personalised jewellery may not qualify for change-of-mind returns, subject to applicable law.

3. Refunds as Store Credit

For eligible change-of-mind returns, Sayrā offers store credit instead of a refund to the original payment method, subject to applicable law.

After the returned item is received, inspected and approved, store credit will generally be issued within 7 business days. It can be used for a future purchase on sayra.in and is valid for 90 days from the date of issue.

4. Return Shipping Charges

For change-of-mind returns, the customer is responsible for return shipping costs. Where Sayrā arranges a return pickup, the applicable shipping or pickup charge will be deducted from the eligible store credit.

If you arrange shipping yourself, the courier cost is your responsibility and will not be reimbursed.

For damaged, defective or incorrectly supplied products, contact us for an appropriate resolution. Shipping costs for such cases will be handled in accordance with applicable law.

5. Damaged or Incorrect Orders

Please contact us within 48 hours of delivery if your item arrives damaged, defective or different from what you ordered. Include your order number and clear photographs of the product and packaging. An unboxing video may help us investigate but is not the sole basis for deciding a claim.

We will review the issue and offer an appropriate remedy, such as a replacement, exchange, repair or refund, as applicable.

6. How to Request a Return

1. Email support@sayra.in within 2 days of delivery.
2. Share your order number and the reason for your request.
3. Wait for approval and return instructions.
4. Pack the item securely with its original packaging.
5. After inspection and approval, your eligible exchange or store credit will be processed.

Please do not ship an item back before receiving instructions from our team.

7. Exchanges

Exchanges are subject to product availability. If the requested product is unavailable, we will discuss suitable alternatives or store credit with you. Applicable exchange shipping charges will be communicated beforehand.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders already dispatched may not be cancellable and may instead be handled under the applicable return policy.

9. Contact Us

For return and exchange assistance, please email us at support@sayra.in.