Privacy Policy
Your trust is something we value deeply.
We respect the trust you place in Sayrā when you shop with us. This policy explains how your information is handled.
1. Information We Collect
When you visit sayra.in, place an order or contact us, we may collect:
- Your name, email address, phone number and billing or shipping address.
- Order details, purchase history and transaction status.
- Payment-related information processed through payment providers.
- Device, browser, IP address, cookie and website usage information.
- Messages, feedback and information shared with our support team.
2. How We Use Your Information
We use information to process orders, arrange deliveries, manage payments, handle returns and exchanges, respond to enquiries, improve our website, prevent fraud and meet legal obligations. We may also send promotional communications where permitted by law and with consent where required.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand traffic and improve your shopping experience. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
4. Sharing of Information
We may share necessary information with Shopify, payment processors, courier partners, customer support providers, website analytics services and professional advisers. Information may also be disclosed to authorities when legally required.
We do not sell your personal information to third parties for their own independent marketing purposes.
5. Payment Security
Payments are handled through the payment methods available at checkout. Your payment provider may process information under its own privacy and security policies. We generally do not store complete payment card details on our own systems.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary for order fulfilment, customer service, recordkeeping, legal compliance and dispute resolution. We use reasonable security measures to help protect information, although no online system can be guaranteed completely secure.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of certain personal information, or withdraw consent where applicable. Some information may need to be retained to meet legal obligations.
8. Third-Party Websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information.
9. Children's Privacy
We do not knowingly collect personal information from children in violation of applicable law. Please contact us if you believe information has been provided improperly.
10. Policy Updates
We may update this policy to reflect changes in our services, practices or legal requirements. The latest version will be published on this page.
11. Contact Us
For questions about your personal information or this policy, please email support@sayra.in.